Shipping policy

Shipping and Delivery Policy

Digital Products Only

All products, courses, memberships, webinars, downloadable resources, and services provided by Challenge Innovate Grow Limited are delivered digitally. No physical items will be shipped unless explicitly stated otherwise.

Access to Courses

Upon successful payment, you will receive access to your purchased course or digital product via your online account.

Access is typically granted immediately after purchase, although occasional delays may occur due to payment processing or technical issues.

If you do not receive access within a reasonable time, please:

check your spam or junk folder;
check your account login details; and
contact us if the issue remains unresolved.

Delivery Method

Courses and digital products are delivered through our online learning platform (Thinkific) and associated systems.

Access is provided through your registered online account and requires an internet connection and compatible device.

Geographical Availability

As our products and services are delivered digitally, they may generally be accessed worldwide, subject to:

internet availability;
local laws and regulations;
platform availability; and
any applicable sanctions or restrictions.

We do not guarantee availability in all jurisdictions.

Technical Requirements

You are responsible for ensuring that you have:

a compatible device;
compatible software and browser;
a stable internet connection; and
suitable access to online services.

We are not responsible for delays, interruptions, incompatibility issues, or inability to access content caused by:

your device;
your internet connection;
browser settings;
software issues; or
third-party outages outside our reasonable control.

Physical Products (If Applicable)

Where physical products are sold in the future, shipping costs, delivery times, and return arrangements will be displayed at checkout or within the relevant product description.

Unless faulty or otherwise required by law, customers returning physical items will be responsible for the cost of return shipping.

Returned items must be sent back in accordance with any return instructions provided.