Terms of service

Terms of Use – Challenge Innovate Grow Limited

Challenge Innovate Grow Limited (“we”, “us”, “our”) provides this website, associated courses, memberships, digital downloads, webinars, communities, and related services (the “Site”) for use by customers, students, members, and other users (“you”, “your”) subject to the following Terms of Use.

Courses and digital products may be purchased through our website, Shopify storefront, Thinkific learning platform, or other authorised sales channels and may be delivered through Thinkific or associated platforms.

By using this Site or purchasing any course or digital product, you agree to these Terms. If you do not agree, you must not use the Site.

These Terms apply to all purchases of “If It Were Easy” courses and services and are in addition to any applicable third-party platform terms, including Shopify and Thinkific.

1. Who We Are

These Terms apply between you and Challenge Innovate Grow Limited.

Contact Details

Challenge Innovate Grow Limited
124 City Road, London, England, EC1V 2NX

Email: dawn.taylor@ifitwereeasy.org
Website: www.ifitwereeasy.org

2. Account Terms

By creating an account, you agree that:

  • you are at least 18 years old;

  • the information you provide is accurate, complete, and up to date;

  • you are responsible for maintaining the security of your account and password;

  • you will not share your login details with others;

  • you will notify us immediately of any unauthorised use of your account;

  • you will create an account only using your own information.

We reserve the right to suspend or terminate accounts where these Terms are breached.

3. Orders and Contract Formation

  • Your order constitutes an offer to purchase access to digital content or services.

  • A legally binding contract is formed once payment has been successfully processed.

  • Payments may be processed through Shopify, Thinkific, Stripe, PayPal, or other authorised payment providers.

  • We reserve the right to reject orders where necessary, including where:

    • payment fails;

    • content becomes unavailable;

    • there is a pricing or description error; or

    • fraudulent or suspicious activity is identified.

If your order is rejected after payment has been taken, a full refund will be issued.

4. Access Plans

Courses and digital products may be provided on one or more of the following bases:

(a) 30-Day Access Pass

Access is provided for 30 days from the date of enrolment.

Access will automatically expire at the end of the access period unless otherwise stated.

5. Digital Content and Cancellation Rights

All courses, memberships, downloads, and digital materials supplied through the Site are digital content.

By placing your order, you expressly request and consent to immediate access to digital content and acknowledge that you lose your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 once access begins.

Accordingly, once access to the course or digital content has started, you will not have a right to cancel except where required under applicable consumer law.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including rights relating to digital content that is faulty, not as described, or not provided with reasonable care and skill.

6. Refunds

Refunds are not generally provided once access to digital content has been granted.

However, refunds may be provided where required by law, including where:

  • the digital content is faulty;

  • the content is materially different from its description; or

  • access cannot be provided due to a technical issue that cannot reasonably be resolved.

We may also consider refund requests on a case-by-case basis where only minimal access has occurred.

Refunds will not normally be provided where:

  • substantial portions of the course have been accessed;

  • downloadable resources or materials have been accessed, downloaded, or used;

  • the course has been completed in whole or in part;

  • the access period has expired; or

  • the purchase was made on behalf of a school, organisation, trust, or group unless otherwise agreed in writing.

7. Availability and Access

We do not guarantee uninterrupted, secure, or error-free access to the Site, Shopify storefront, Thinkific platform, or course materials.

Access may occasionally be unavailable due to:

  • maintenance;

  • technical issues;

  • updates;

  • third-party platform outages; or

  • circumstances beyond our reasonable control.

Where content becomes permanently unavailable and no suitable alternative can be provided, we may offer an extension, replacement access, or refund where appropriate.

8. Technical Requirements

You are responsible for ensuring that you have:

  • a suitable device;

  • compatible software;

  • a supported browser; and

  • a stable internet connection.

We are not responsible for access issues caused by your own device, software, internet connection, browser settings, or security settings.

Streaming quality and performance may vary depending on your internet connection and device capabilities.

9. Licence and Permitted Use

When you purchase a course or digital product, you are granted a:

  • non-exclusive;

  • non-transferable;

  • non-sublicensable; and

  • revocable licence

to access the content strictly for your own personal, individual, non-commercial, educational use only.

Access is granted to a single named user only unless otherwise agreed in writing.

Course access, downloads, videos, live sessions, and materials must not be shared, distributed, broadcast, reproduced, sublicensed, uploaded, screen recorded, or made available to any other person, organisation, or platform.

You must not:

  • share login credentials or permit another person to access your account;

  • distribute, forward, reproduce, resell, or commercially exploit course materials;

  • record, capture, stream, broadcast, or publicly display course content;

  • publicly screen, stream, or display course content to groups, organisations, classrooms, trusts, or institutions without permission;

  • upload materials to shared drives, websites, social media, video platforms, AI systems, or learning platforms;

  • use content for staff training, institutional training, or organisational use without permission;

  • remove copyright, trademark, or branding notices;

  • modify or create derivative works from course materials; or

  • attempt to bypass platform protections or security measures.

You must not pretend that course content or digital materials are your own.

We reserve the right to monitor usage and suspend access where misuse or account sharing is suspected.

10. AI and Automated Use Restrictions

You must not:

  • upload, input, scrape, copy, or reproduce course materials for the purpose of training, developing, or improving artificial intelligence systems or machine learning models;

  • use automated systems, bots, scraping tools, or AI agents to extract or reproduce Site content;

  • generate derivative educational materials, courses, or commercial products using our content through AI systems; or

  • upload course materials into publicly accessible AI tools where the content may be retained, reused, or used for model training.

Any unauthorised AI-related use of our content constitutes a breach of these Terms and may result in suspension or termination of access.

11. Breach of Terms

If you breach these Terms, we may:

  • suspend or terminate your access;

  • remotely block access to content;

  • remove access to content;

  • restrict future purchases;

  • suspend or delete your account; or

  • seek compensation where appropriate.

No refund will be provided where access is terminated due to breach of these Terms.

You must immediately stop using the content if your access is terminated.

12. Prices and Payment

  • All prices are displayed in GBP (£) and include VAT where applicable.

  • Prices may change at any time but changes will not affect existing confirmed purchases.

  • Payment must be made in full before access is granted.

  • Payments may be securely processed through Shopify, Thinkific, Stripe, PayPal, or other authorised payment providers.

Where payment fails:

  • additional payment attempts may be made; and

  • access may be suspended until payment is received.

Promotional codes, free access codes, or discounted offers may be withdrawn or expire at any time unless otherwise stated.

13. Faulty Digital Content

Under the Consumer Rights Act 2015, digital content supplied by us must be:

  • as described;

  • fit for purpose; and

  • of satisfactory quality.

If digital content is faulty, you may be entitled to:

  • repair or replacement;

  • a price reduction; or

  • a partial or full refund where the issue cannot reasonably be resolved.

Please contact us promptly if an issue arises.

14. Intellectual Property

All content, materials, branding, graphics, videos, downloads, course materials, and intellectual property on the Site are owned by or licensed to Challenge Innovate Grow Limited.

Access to the Site does not transfer ownership rights.

You must not:

  • copy or redistribute materials;

  • use content commercially;

  • reproduce training materials;

  • create derivative works from course content; or

  • use our branding without permission.

We reserve all intellectual property rights whether registered or unregistered.

15. Use of Artificial Intelligence and Educational Disclaimer

Some course materials, demonstrations, examples, visuals, transcripts, summaries, or supporting resources may involve the use of artificial intelligence (“AI”) tools as part of the educational design and delivery of the course.

While reasonable efforts are made to review and quality assure materials, AI-generated or AI-assisted content may occasionally contain inaccuracies, omissions, outdated information, or unintended bias.

All content is provided for educational and informational purposes only.

Nothing within the course constitutes legal, financial, medical, safeguarding, regulatory, compliance, employment, tax, or other professional advice.

You remain solely responsible for exercising professional judgement, critical evaluation, safeguarding responsibilities, policy compliance, and independent verification of any information, outputs, recommendations, or examples provided within the course.

Any decisions or actions taken based on course content are undertaken at your own discretion and risk.

Except where prohibited by law, you acknowledge that you are not relying on any representation, warranty, guarantee, or statement not expressly set out within these Terms.

We do not guarantee that AI-related content, demonstrations, or examples will always be error-free, uninterrupted, or suitable for every purpose.

16. Third-Party Services and Content

We may use third-party platforms, software, AI systems, tools, video conferencing services, or integrations to deliver parts of our services.

We are not responsible for third-party platforms, services, outages, policies, content, or terms and conditions.

Links to external websites are provided for convenience only and are accessed entirely at your own risk.

17. Personal Conduct

You agree to behave respectfully and appropriately in all interactions connected to the Site, including:

  • live sessions;

  • webinars;

  • discussion groups;

  • online communities; and

  • communications with staff or participants.

We reserve the right to suspend or remove access where behaviour is abusive, threatening, discriminatory, unlawful, offensive, or otherwise inappropriate.

18. Use of Images and Recordings

We may record live sessions, webinars, or events for educational and operational purposes.

Where recordings may be used for promotional or marketing purposes, additional consent will be obtained where legally required.

If you do not wish to appear in recordings, you should notify us in advance where possible.

19. Events Beyond Our Control

We are not liable for failure or delay in performing obligations caused by circumstances beyond our reasonable control, including:

  • internet outages;

  • technical failures;

  • platform disruptions;

  • natural disasters;

  • industrial disputes;

  • governmental restrictions; or

  • changes in law or regulation.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or negligence.

We are not liable for:

  • losses that were not foreseeable;

  • business or commercial losses;

  • indirect or consequential losses; or

  • losses not caused by our breach.

Except where prohibited by law, all services and content are provided on an “as is” basis.

21. Your Information

Your personal information will be processed in accordance with our Privacy Policy.

Your information may also be processed by third-party service providers used to operate the Site and deliver courses, including Shopify and Thinkific, in accordance with their respective privacy policies.

Thinkific’s privacy policy is available here:

challengeinnovategrow.thinkific.com/pages/privacy

Shopify’s privacy policy is available here:

https://ifitwereeasy.myshopify.com/policies/privacy-policy

22. Third-Party Rights

Unless expressly stated otherwise, no person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

23. Transfer of Rights

We may transfer or assign our rights and obligations under these Terms where this does not adversely affect your rights.

You may not transfer your rights or obligations without our prior written consent.

24. Entire Agreement

These Terms constitute the entire agreement between you and Challenge Innovate Grow Limited regarding your use of the Site and purchase of digital products and services.

25. Severability

If any provision or part-provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

26. Updates to These Terms

We may update these Terms from time to time.

Updated Terms will apply from the date they are published on the Site.

Continued use of the Site constitutes acceptance of any updated Terms.

27. Complaints and Contact Information

If you have any questions or complaints regarding these Terms or our services, please contact:

Email: dawn.taylor@ifitwereeasy.org

We will aim to respond within a reasonable timeframe.

28. Notices

Any notice given under these Terms shall be in writing and may be delivered by email using the contact details provided by either party.

29. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by the laws of England and Wales.

You and we both agree that the courts of England and Wales shall have jurisdiction except where applicable consumer laws permit you to bring proceedings in your local UK jurisdiction.

30. Free Downloads

From time to time we may make free digital content available through the Site, including downloadable resources, guides, templates, or educational materials.

Such free digital content is provided on the same basis as purchased digital content under these Terms, including the sections relating to intellectual property, licence of use, limitations of liability, acceptable conduct, and AI restrictions.

By accessing or downloading free digital content, you agree to be bound by these Terms of Use.